Privacy Policy
Last updated: October 15, 2023
Contents
1. Introduction
Sec and Ecla Travel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website secandecla.com (the "Site") or use our services.
We take your privacy seriously and have implemented measures to ensure that your personal information is protected. Please read this Privacy Policy carefully. By accessing or using our Site or services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Sign up for our newsletter
- Fill out a contact or inquiry form
- Book travel services
- Participate in promotions or surveys
- Communicate with us via email, phone, or other channels
This information may include:
- Name, email address, phone number, and postal address
- Payment information
- Travel preferences and requirements
- Passport details and visa information
- Special dietary requirements or mobility needs
- Emergency contact details
Automatically Collected Information
When you visit our Site, we may automatically collect certain information about your device and usage, including:
- IP address and device identifiers
- Browser type and version
- Operating system
- Pages visited and time spent on those pages
- Referring website or source
- Language preferences
3. How We Use Your Information
We may use the information we collect for various purposes, including:
- Providing, maintaining, and improving our services
- Processing and fulfilling your travel bookings and requests
- Communicating with you about your bookings, inquiries, and our services
- Sending newsletters, promotional offers, and other marketing communications
- Responding to your questions, comments, and feedback
- Analyzing usage patterns to enhance user experience
- Protecting against unauthorized access and fraud
- Complying with legal obligations
6. Data Retention
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law, such as tax, accounting, or other legal requirements.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal information
- The right to rectify or update your personal information
- The right to erase your personal information
- The right to restrict or object to processing of your personal information
- The right to data portability
- The right to withdraw consent at any time
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
8. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
9. Children's Privacy
Our Site and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take necessary actions.
10. International Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.
If you are located outside Australia and choose to provide information to us, please note that we transfer the data to Australia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: [email protected]
- By phone: (+61) 3 9876 5432
- By mail: 123 Collins Street, Melbourne, VIC 3000, Australia